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Customer Self-Service · Engen · Built on Power Platform

ENGEN: your customers' self-service revenue engine.

Give every customer a branded storefront where they can buy from your full Microsoft catalog, add seats, and renew on their own, synced to Partner Center and Distributors in real time. One app. One view. One engine for your revenue operations.

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See what ENGEN does
ENGEN storefrontLive
Microsoft 365 E3 Buy now
Add seats Self-service
Renew subscription One click
Sync Real time
Full Microsoft catalog storefront
Real-time sync
Self-service buying & renewals
Microsoft Native
The self-service opportunity

Every seat change is a chance to grow. ENGEN turns it into self-service revenue.

When customers have to email or raise a ticket to add a seat, buy a product, or renew, growth waits on your team's queue. Each of those moments is a buying moment, and speed is what turns it into revenue.

ENGEN gives customers a branded storefront to serve themselves, buy from your full catalog, add seats, and renew, with every action synced to Partner Center and Distributors in real time. Your customers move faster, and your revenue grows without adding operational load.

Growth teams are asking…
?"How much of our team's time goes into simple seat and renewal requests?"
?"Can customers buy from our full catalog without waiting on us?"
?"When a customer adds seats, does it apply and bill automatically?"
?"Can the storefront carry our own brand?"
Capabilities

A storefront that grows revenue while you focus on customers.

Branded storefront

Give customers a storefront in your own brand and on your own domain, showing your full catalog and pricing.

Self-service buying

Let customers buy Microsoft, ISV, Distributors and your own products on their own, from the catalog you curate.

Seat changes on demand

Customers add and adjust seats themselves, with provisioning and billing kept in step automatically.

Renewals and upgrades

Customers renew and upgrade in a few clicks, turning routine moments into revenue.

Real-time sync

Every self-service action syncs in real time.

Admin and settings control

You control catalog, pricing, branding, and settings, so the experience stays on-brand and on-strategy.

How ENGEN works

Customers serve themselves. Your revenue operations run underneath.

1

You publish the catalog

Curate the products, pricing, and branding customers see in their storefront.

2

Customers self-serve

Customers buy, add seats, and renew on their own, whenever they are ready.

3

Sync

Every action is applied in Partner Center and with Distributors in real time and reflected in your records.

4

Billing follows

Changes flow straight into billing, so self-service revenue is captured automatically.

Routine requests become self-service revenue
Part of the platform

ENGEN is the front door. The platform runs behind it.

ENGEN is the customer-facing engine on top of your Microsoft-native platform. What customers do in the storefront flows straight into your product catalog, provisioning, billing, and renewals. ENGEN is included with Work 365.

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Self-service activityThis month
Seats added by customers 1,240
Renewals self-served 86
New orders 54
Support tickets avoided hundreds
Why Work 365

A customer experience that is branded, real-time, and yours.

A growth engine, not a form

ENGEN is built to grow revenue through self-service, not just deflect tickets.

Your brand, your domain

The storefront carries your brand and your pricing, so the relationship stays yours.

Real-time by default

Self-service actions sync in real time, with no polling and no delay.

Included with Work 365

ENGEN comes with the platform, on the same Dataverse foundation, not as a bolt-on.

Proof

Self-service that scales revenue.

300%
Work 365 let us grow CSP revenue without adding headcount.
Innovia Consulting
Our billing manager retired, and we did not have to replace her. We can now grow revenue through Work 365 without increasing headcount.
Infinity Group UK
It is not just about having a tool that works. It is about having one that works exactly how we need it to.
Heartland Business Systems
FAQ

Frequently asked questions

What is ENGEN?+
ENGEN is the Work 365 customer-facing app: a branded self-service storefront where your customers buy from your full Microsoft catalog, add seats, and renew on their own, synced in real time. It is included with Work 365.
How is ENGEN different from a basic self-service portal?+
A basic self-service portal deflects requests. ENGEN is built to grow revenue: customers buy from your full catalog, upgrade, and renew, and every action flows into provisioning and billing automatically.
Can I put my own brand on ENGEN?+
Yes. ENGEN carries your brand and your domain, so the buying experience stays yours.
Do self-service changes sync with Partner Center?+
Yes. Every action a customer takes in ENGEN syncs to Microsoft Partner Center in real time, with no polling and no delay.
Does ENGEN cost extra?+
ENGEN is included with Work 365. It runs on the same Dataverse-native platform, not as a separate product.
Can customers manage renewals themselves?+
Yes. Customers can renew and upgrade in a few clicks, turning routine moments into revenue for you.
Get started

See ENGEN grow your revenue

Book a 30-minute demo and we will show you a branded storefront, self-service buying, and real-time sync, running on one platform.

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